FAQ

How much you donate?

Approximately every $10 spent in our store means we can make voluntary donations that will feed 5 shelter animals. The funds go directly to shelters which provide food and supplies that are much needed by rescuees and shelters.

For example, if you buy a hoodie which costs $44.95, we will be able to make a donation, which provides food for over 20 pets.

To which shelters you donate?

The most shelters are located in the USA, you can see the current shelter list here.

However, when available resources allows, our management directs donations to shelters in other countries also.

Anyway, we think that it does not matter where shelters are located, the world is full of cats & dogs in the desperate need of help.

How can I be sure money is being donated?

We’re making donations on a monthly basis through Rescue Bank, they will distribute much needed food to shelters.

We produce audited reports, and our accounts are fully transparent.

You can reach out us or Rescue Bank for verification.

Where are your products made?

Most of our products are made and shipped from the USA. Some items may come from our international production facility.

Where is my order?

All orders are processed Monday to Friday. We aim to get most orders shipped within approx 3-5 business days on average. Most orders can then take 3-6 days to arrive once shipped for US domestic orders and 7-14 days for international orders. For some personalized products please allow 2-4 weeks.

In some cases where multiple items are ordered with varying production times, we may ship your items separately. So please do not worry if all of your order is not present within the first shipment.

*Please note that due to seasonal increases in purchases, eg Christmas, Mother’s Day, etc, orders may take a few days longer than usual to arrive. We kindly request you allow a few extra days to receive your order before getting in touch.

How I can track my order?

When orders are shipped you will receive an email with your tracking information. Orders can also be tracked here.

What is your refunds / returns policy?

We want you to be 100% happy with your purchase, so if on the rare occasion your order has been lost or damaged in the post or you have received the incorrect item, please get in touch with us straightaway. We will ensure your order is replaced immediately.

Please read our full returns policy here.

I have an design idea / I’m a designer, are you interested in my designs?

As long as your designs are cat and/or dog related, and animal rescue / rights themed, we are interested in. We require editable .eps file with transparent .png. Please contact us, to find our more.