Returns

Return, Exchange & Cancellation Policy

PetCross.org is 100% committed to your satisfaction!

We will replace any item if your product has been damaged in transit or if you have been sent the wrong item. Just send us a photo of the item and we will initiate a replacement immediately.

Our refund/exchange policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

Should you decide to request a refund or exchange please contact us within 30 days with the following information: Your name, order number, and the reason for requesting a refund or exchange. Once received we promise to get back to you promptly with easy instructions on how to proceed.

Please refer always to our size guides/charts before placing your order to ensure that you will get the correct size.

Please contact us first before returning any items.

Buyer pays return postage.